TradeZards Terms of Service

1. About these terms

These Terms of Service apply when you access the TradeZards website or purchase products from us.

Throughout these terms, “TradeZards”, “we”, “us” and “our” refer to:

Company name: Tradezardz Ltd
Company number: 17379747 
Trading as: TradeZards
Address: 17 Raynesway, Derby, DE24 0DW
Email: dtbdns@gmail.com

By placing an order, you confirm that you have read and agreed to these terms.

Nothing in these terms excludes or restricts your statutory consumer rights.

2. Using our website

You must use our website only for lawful purposes.

You must not:

• Use the website fraudulently or unlawfully

• Attempt to interfere with its security or operation

• Introduce viruses, malicious software or harmful code

• Attempt to access restricted systems or information

• Copy or misuse website content without permission

• Place fraudulent orders or provide false information

We may restrict or suspend access where reasonably necessary to protect our website, customers or business.

3. Eligibility to purchase

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian who accepts responsibility for the purchase.

You must provide accurate contact, billing and delivery information.

4. Products and descriptions

We take reasonable care to ensure that product descriptions, photographs, availability and prices are accurate.

Colours and packaging may appear slightly different because of screen settings, manufacturing changes or packaging variations. Any material variation will be stated where reasonably possible.

Unless expressly stated otherwise:

• Sealed products are supplied with their original factory packaging

• Trading-card products may contain randomised contents

• Product images may be illustrative

• No particular card, pull, rarity or monetary value is guaranteed

• Promotional cards, artwork and packaging variations may differ where manufacturers release multiple versions

Nothing in this section allows us to supply a materially different product from the one ordered.

If the precise condition of collectible packaging is important to you, contact us before ordering.

5. Randomised trading-card products

Booster packs, booster boxes, tins, collection boxes, mystery packs and similar products may contain randomised contents.

Purchasing a randomised product does not guarantee:

• A particular card

• A particular rarity

• A specific pull rate

• A specific resale value

• That the contents will equal or exceed the purchase price, unless expressly advertised otherwise

Published manufacturer pull rates, where provided, normally apply across large quantities and do not guarantee the contents of an individual product.

Dissatisfaction with the cards, pulls, value, selection or random contents received is not evidence that a product is faulty or incorrectly supplied.

Opened randomised trading-card products are not eligible for voluntary change-of-mind refunds. This does not affect your statutory rights where a product is faulty, counterfeit, damaged when delivered, incorrect or not as described.

6. Prices and payment

All prices are displayed in pounds sterling and include applicable UK taxes unless stated otherwise.

Delivery charges and any other applicable costs will be shown before you complete checkout.

Payment must be authorised using one of the payment methods available at checkout.

We may correct pricing or product-information errors before accepting an order. If an obvious error affects an order you have placed, we will contact you and give you the choice of continuing at the correct price or cancelling for a full refund.

We will not increase the agreed price after accepting your order.

7. Orders and contract formation

Submitting an order is an offer to purchase products from us.

An automated order-confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.

A contract is formed when we confirm dispatch or otherwise expressly accept the order.

We may decline or cancel an order before acceptance for legitimate reasons, including:

• A product being unavailable

• An obvious pricing or description error

• Payment not being authorised

• Suspected fraud or misuse

• Delivery restrictions

• An order exceeding stated purchase limits

If we cancel an order after taking payment, we will issue a full refund to the original payment method.

8. Stock availability and purchase limits

Products are subject to availability.

Placing an item in your basket does not reserve it. On rare occasions, a product may sell out before our stock records update.

We may apply reasonable purchase limits to scarce or high-demand products. Any limits will be displayed on the relevant product page or communicated before acceptance.

If we cannot fulfil an order, we will notify you and refund the affected amount.

9. Pre-orders

Products described as pre-orders are not immediately available for dispatch.

Any release or dispatch date shown is an estimate and may change because of manufacturer, distributor or delivery delays.

If a significant delay occurs, we will provide updated information and any cancellation rights required by law.

Products marked as in stock will not be treated as pre-orders unless this is clearly stated before purchase.

10. Delivery

Delivery options, charges and estimated timescales will be shown at checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed date.

We are responsible for products until they are delivered to:

• You

• A person identified by you to receive them

• A safe place or alternative location specifically authorised by you, subject to applicable law

Please provide a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

If an order is returned because the supplied address was incorrect, incomplete or inaccessible, we may charge reasonable additional delivery costs before resending it, where permitted by law.

If an order is lost or damaged before delivery, contact TradeZards. You are not required to pursue the courier yourself.

11. Inspecting your delivery

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, faulty, counterfeit, incorrect or not as described, contact us promptly at dtbdns@gmail.com and retain:

• The product

• All internal and external packaging

• The shipping label

• Photographs showing the issue

Prompt notification helps us investigate courier damage, but it does not remove or shorten your statutory rights.

12. Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our TradeZards Returns and Refund Policy, which forms part of these terms and is available on our website.

For eligible change-of-mind returns, customers have 14 days after receiving an order to notify us of cancellation and a further 14 days to return it.

Products must remain completely sealed, unopened, unused and in their original condition and packaging to qualify under our voluntary change-of-mind return requirements.

We do not provide voluntary change-of-mind refunds for trading-card products that have been opened, unsealed or had their factory wrapping removed.

No refund will be provided merely because a customer is dissatisfied with the cards, pulls, selection, value or random contents received.

These restrictions do not affect statutory rights where goods are faulty, counterfeit, damaged when delivered, incorrectly supplied or not as described.

Where these Terms of Service and our Returns and Refund Policy appear inconsistent, the interpretation that preserves the customer’s statutory rights will apply.

13. Fraudulent or abusive claims

We may investigate suspected fraudulent or abusive refund, delivery or payment claims.

We may request reasonable supporting evidence, including photographs of the product, packaging and shipping label.

We may refuse a claim where there is reasonable evidence that it is fraudulent, dishonest or unrelated to a failure by TradeZards. This does not affect a genuine customer’s statutory rights.

Suspected criminal activity may be reported to the relevant payment provider, platform, courier or authorities.

14. Promotions and discount codes

Promotions and discount codes are subject to any additional conditions displayed with the offer.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash

• Only one discount code may be used per order

• Codes must be used before their expiry date

• Discounts cannot normally be applied retrospectively

• Promotions remain subject to stock availability

We will not withdraw or change a promotion after an eligible order has been accepted unless required by law or agreed with the customer.

15. Gift cards

Gift cards may be used only in accordance with the conditions displayed when purchased.

Used gift cards cannot be returned merely because the customer changes their mind.

Nothing in this section affects statutory rights where a gift card or related service is faulty or misdescribed.

16. Intellectual property

The TradeZards name, branding, website design, original photographs, written content and other original materials belong to us or are used with permission.

You may not reproduce, distribute, sell or commercially exploit our original content without written permission.

Third-party trademarks, product names and artwork remain the property of their respective owners. Their appearance on our website does not imply sponsorship or endorsement unless expressly stated.

17. Third-party services and links

Our website may use or link to third-party services, including payment providers, couriers and external websites.

We are not responsible for the content or independent operation of third-party websites. This does not exclude our responsibility for services we use to fulfil our contract with you, including delivery and payment processing.

18. Privacy and personal information

We process personal information in accordance with our Privacy Policy.

Information may be shared with service providers where reasonably necessary to process payments, prevent fraud, deliver orders and meet legal obligations.

19. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We do not exclude or restrict liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Faulty goods

• Goods that are not as described

• Goods that we do not have the legal right to sell

• Any other liability that cannot legally be excluded

Products purchased for personal use must not be treated as guaranteed investments. Changes in collectable-card market prices are outside our control.

20. Events outside our reasonable control

We are not responsible for delay caused by circumstances genuinely outside our reasonable control.

If this happens, we will contact you where appropriate and take reasonable steps to reduce the effect of the delay.

If we cannot fulfil the contract, or the delay gives you a legal right to cancel, we will provide the appropriate cancellation and refund options.

21. Changes to these terms

We may update these terms to reflect changes to our business, website or legal obligations.

Changes will apply from the date the updated terms are published. They will not retrospectively change the agreed terms of an order already accepted unless required by law or agreed with you.

22. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

23. Governing law and disputes

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights to bring proceedings available in your part of the UK.

Please contact us first so that we can attempt to resolve any complaint directly. Nothing in this section prevents either party from using any legal rights or remedies available to them.

24. Contact us

Questions about these terms, an order or a return should be sent to:

TradeZards
17 Raynesway
Derby
DE24 0DW
dtbdns@gmail.com