TradeZards Returns and Refund Policy

Change-of-mind returns

You have 14 days after receiving your order to tell us that you wish to cancel and return it. After notifying us, you have a further 14 days to send the product back.

To qualify for a change-of-mind return, all products must remain:

• Completely sealed and unopened

• Unused

• In their original condition

• In their original packaging

• With all factory seals and wrapping fully intact

You will need your order number, receipt or other proof of purchase.

To request a return, contact us at dtbdns@gmail.com before sending anything back.

Approved returns must be sent to:

17 Raynesway, Derby, DE24 0DW

Returning a product without contacting us first may delay the processing of your return.

For change-of-mind returns, you are responsible for the cost of returning the product. We strongly recommend using a tracked and appropriately insured delivery service and packaging the product securely.

Opened trading-card products

We do not accept change-of-mind returns or provide voluntary change-of-mind refunds for trading-card products that have been opened, unsealed or had their factory wrapping removed.

This includes:

• Booster packs

• Booster boxes

• Collection boxes

• Tins

• Mystery packs

• Products containing randomised contents

• Any other sealed trading-card product

No refund will be provided merely because a customer is dissatisfied with the cards, pulls, value, selection or random contents received.

Opening a product confirms acceptance of its randomised contents. Customers must not open a product and then attempt to return it because it did not contain the cards or value they hoped to receive.

This restriction does not affect statutory rights where a product is faulty, counterfeit, damaged when delivered, incorrectly supplied or not as described.

Damaged, faulty, counterfeit or incorrect products

We inspect and package our products carefully and do not knowingly dispatch damaged, faulty or counterfeit goods.

Please inspect your order as soon as it arrives. If a product is damaged, faulty, counterfeit, incorrect or not as described, contact us promptly at dtbdns@gmail.com and provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the external packaging

• A photograph of the shipping label

• Any other relevant evidence

Please retain the product and all original packaging while we investigate.

Your purchase contract is with TradeZards. You do not need to make a claim against the courier yourself. Where a claim is valid, we will arrange an appropriate refund, replacement or return and handle any courier claim directly.

We will cover reasonable return-postage costs where goods are confirmed to be faulty, damaged when delivered, counterfeit, incorrect or not as described.

Reporting delivery damage promptly helps us investigate the matter with the courier, but it does not affect your statutory consumer rights.

Products not eligible for change-of-mind returns

Unless faulty, counterfeit, damaged when delivered, incorrectly supplied, not as described or otherwise protected by your statutory rights, we do not accept change-of-mind returns of:

• Opened trading-card products

• Products with removed, damaged, broken or altered factory seals

• Products with removed or damaged factory wrapping

• Opened booster packs, booster boxes, collection boxes or tins

• Opened mystery packs or products containing randomised contents

• Personalised or custom-made products

• Used digital gift cards

• Products damaged, altered or misused after delivery

Sale items have the same statutory rights as full-price products.

Exchanges

We do not offer direct exchanges.

If you want a different product, you must return the original unopened product in accordance with this policy and place a separate order.

Where a product is faulty, damaged, counterfeit, incorrect or not as described, contact us so that we can arrange an appropriate solution.

Refunds for eligible returns

We will notify you after receiving and inspecting your return.

For an eligible change-of-mind return, the product must be completely sealed, unopened and in its original condition and packaging.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, as applicable.

For a valid cancellation of an entire order, we will also refund the cost of the original standard delivery service. Any additional amount paid for premium or expedited delivery will not be refunded unless the product was faulty, damaged, counterfeit, incorrect or not as described.

Your bank or payment provider may take additional time to display the refund.

If more than 15 business days have passed since we approved your refund, contact dtbdns@gmail.com.

Statutory rights

This policy is in addition to your rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy excludes or restricts your statutory consumer rights.