Returns and Refund Policy

Change-of-mind returns

You have 14 days from the date you receive your order to tell us that you wish to cancel and return it. After notifying us, you have a further 14 days to send the goods back.

To qualify for a change-of-mind return, all trading-card products must remain:

• Completely sealed and unopened

• Unused and untouched

• In their original condition

• In their original packaging, with all factory seals and wrapping intact

We do not accept opened trading-card products as change-of-mind returns. This includes:

• Booster boxes

• Booster packs

• Collection boxes

• Tins

• Mystery packs

• Products containing randomised contents

• Any other factory-sealed trading-card product

Once a product has been opened or its factory seal or wrapping has been removed, its contents may have been viewed and its resale value may be substantially reduced. Where cancellation rights still apply by law, we reserve the right to reduce the refund—including by the full amount of the product’s diminished value—where permitted.

This restriction does not apply where a product was faulty, damaged when delivered, incorrectly supplied or not as described. Your statutory consumer rights remain unaffected.

To request a return, email dtbdns@gmail.com with your order number and reason for return before sending the product back.

Approved returns must be sent to:

17, Raynesway, Derby, DE24 0DW

Returning an item without contacting us first may delay the processing of your return.

For change-of-mind returns, you are responsible for the return postage costs. We strongly recommend using a tracked and appropriately insured delivery service. You are responsible for taking reasonable care of the product and packaging it securely for return.

Damaged, faulty or incorrect items

We inspect and package our products carefully and do not knowingly dispatch damaged goods.

Please inspect your order as soon as it arrives. If it is damaged, faulty, incorrect or not as described, contact us promptly at dtbdns@gmail.com and provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the external packaging

• A photograph of the shipping label

Please retain the product and all packaging while we investigate the matter.

Your purchase contract is with TradeZards. You do not need to make a claim against the courier yourself. Where a claim is valid, we will arrange an appropriate refund, replacement or return and handle any courier claim directly.

Reporting damage promptly helps us investigate the issue with the courier, but it does not affect your statutory consumer rights.

Products that cannot be returned for a change of mind

Unless faulty, damaged when delivered, incorrectly supplied, not as described or otherwise protected by your statutory rights, we do not accept returns of:

• Trading-card products that have been opened

• Products with removed, broken or altered factory seals

• Products with removed or damaged factory wrapping

• Opened booster packs, booster boxes, tins or collection boxes

• Opened mystery packs or products containing randomised contents

• Personalised or custom-made products

• Digital gift cards that have been used

• Products damaged, altered or misused after delivery

Sale items have the same statutory cancellation and consumer rights as full-price items.

Exchanges

We do not offer direct exchanges. If you want a different product, return the original item in accordance with this policy and place a separate order.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, as applicable.

For a valid cancellation of an entire order, we will also refund the original standard delivery charge. Any additional amount paid for premium or expedited delivery will not be refunded unless the goods were faulty, damaged, incorrect or not as described.

We may make a lawful deduction from the refund if the product has been handled beyond what is reasonably necessary or has lost value due to damage, opening, removed seals or removed packaging.

Your bank or card provider may take additional time to display the refund.

If more than 15 business days have passed since we approved your refund, contact dtbdns@gmail.com.

Statutory rights

This policy is in addition to your rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this policy excludes or restricts your statutory consumer rights.