Privacy policy

TradeZardz Privacy Policy

Last updated: September 5, 2026

TradeZardz Ltd operates this store and website, including the information, content, features, tools, products and services made available through it (the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how TradeZardz Ltd collects, uses, stores and shares personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with the Services.

For the purposes of applicable UK data protection law, TradeZardz Ltd is the data controller for the personal information described in this policy, except where another organisation, such as Shopify or a payment provider, acts as an independent controller for its own processing activities.

Nothing in this Privacy Policy affects your rights under applicable data protection law.

Personal Information We Collect

Depending on how you interact with TradeZardz, we may collect or process the following categories of personal information.

Contact and delivery information

This may include:

  • your name;

  • billing address;

  • delivery address;

  • email address; and

  • telephone number.

Order and transaction information

This may include:

  • products you purchase;

  • products you return or cancel;

  • order numbers;

  • order history;

  • payment status;

  • delivery information; and

  • communications relating to an order.

Payment information

Payments are processed using Shopify and/or applicable third-party payment providers.

Depending on the payment method used, these providers may collect information such as payment-card details, billing information and transaction information.

TradeZardz may receive information such as payment confirmation, payment status, transaction identifiers and limited payment information necessary to administer an order.

We do not intentionally store complete payment-card details where those details are processed directly by our payment providers.

Account information

If customer accounts are available, we may process information including:

  • your account details;

  • account preferences;

  • saved addresses; and

  • order history.

Authentication information may be processed through Shopify or another service provider.

Communications with us

We process information you provide when contacting us about:

  • orders;

  • returns;

  • refunds;

  • complaints;

  • products;

  • customer support;

  • privacy enquiries; or

  • other matters.

Device and website information

When you use our website, we and our service providers may process information such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • website activity;

  • pages viewed;

  • referring pages;

  • approximate location derived from an IP address; and

  • cookie or similar technology identifiers.

How We Obtain Personal Information

We may obtain personal information:

  • directly from you when you place an order, create an account, contact us or provide information through our website;

  • automatically when you use our website, including through cookies and similar technologies;

  • from Shopify and other service providers that help us operate the store;

  • from payment providers;

  • from delivery providers;

  • from fraud-prevention or security services; and

  • from other third parties where permitted by law.

How and Why We Use Personal Information

We only process personal information where we have an appropriate legal basis.

Fulfilling our contract with you

We may process personal information where necessary to enter into or perform a contract with you.

This includes:

  • processing orders;

  • taking and confirming payment;

  • arranging delivery;

  • providing order updates;

  • administering customer accounts;

  • handling returns and refunds;

  • responding to order-related enquiries; and

  • providing products or services you have requested.

Compliance with legal obligations

We may process personal information where necessary to comply with our legal obligations.

This may include:

  • accounting and tax records;

  • consumer-law obligations;

  • responding to valid legal or regulatory requests;

  • maintaining records required by law; and

  • complying with applicable fraud-prevention, financial or regulatory requirements.

Legitimate interests

We may process personal information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

  • operating and improving our store;

  • providing customer support;

  • maintaining website and account security;

  • preventing and investigating fraud;

  • investigating suspicious orders or returns;

  • protecting TradeZardz, our customers and our property;

  • establishing, exercising or defending legal claims;

  • analysing the performance and reliability of our Services; and

  • maintaining appropriate business records.

Where we rely on legitimate interests, we consider the impact of the processing on the people concerned.

Consent

Where required, we may process personal information based on your consent.

This may include:

  • certain marketing communications;

  • advertising or tracking technologies; and

  • non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

Marketing

We may send you marketing communications where you have consented to receive them or where another lawful basis permitted under applicable direct-marketing rules applies.

For example, in appropriate circumstances we may contact existing customers about our own similar products where the requirements of the applicable customer marketing rules are satisfied.

You can unsubscribe from email marketing at any time using the unsubscribe link included in our marketing emails.

Opting out of marketing does not prevent us from sending transactional or service messages relating to your orders, account, returns, refunds or other transactions.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to:

  • operate essential website functions;

  • remember preferences;

  • maintain shopping-cart and checkout functionality;

  • provide security and fraud prevention;

  • understand website performance;

  • analyse website usage; and

  • support advertising or marketing where enabled.

Where consent is required for non-essential cookies or similar technologies, those technologies will be used in accordance with your consent choices.

Essential technologies required to provide the website or services you request may operate without consent where permitted by law.

You can manage applicable cookie choices through the cookie or privacy controls made available on our website.

How We Share Personal Information

We may share personal information where reasonably necessary with organisations that help us operate our business.

These may include:

  • Shopify, which hosts and supports our ecommerce store;

  • payment processors;

  • banks and financial-service providers;

  • delivery and fulfilment providers;

  • website hosting and technology providers;

  • email and communications providers;

  • analytics providers;

  • customer-support providers;

  • professional advisers such as accountants or legal advisers;

  • fraud-prevention and security providers; and

  • government bodies, regulators or law-enforcement agencies where disclosure is required or permitted by law.

We may also disclose information where necessary to establish, exercise or defend legal claims, investigate suspected fraud, enforce our terms or protect our legal rights.

If TradeZardz or substantially all of its business or assets were sold, reorganised or transferred, relevant personal information may be transferred as part of that transaction subject to applicable law.

Relationship With Shopify

Our Services are hosted using Shopify.

Shopify processes personal information relating to visitors and customers in order to provide its ecommerce services, security features, payments, analytics and other functionality.

Some information submitted through our store is therefore transmitted to and processed by Shopify.

Shopify may also process certain information for its own purposes as an independent data controller.

Further information about Shopify's processing of consumer information is available through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Fraud Prevention and Return Investigations

To protect TradeZardz and our customers from fraud, we may process and retain information reasonably necessary to investigate suspicious transactions, payment disputes, chargebacks or returns.

Depending on the circumstances, this may include:

  • order information;

  • delivery information;

  • correspondence;

  • photographs;

  • product-identifying information;

  • grading certification numbers;

  • packaging information;

  • weights;

  • dispatch records; and

  • information concerning returned goods.

Where reasonably necessary and permitted by law, relevant information may be shared with payment providers, delivery providers, marketplaces, professional advisers, law-enforcement agencies or other appropriate organisations.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

TradeZardz does not control the privacy practices of those third parties.

If you visit a third-party service, you should review that organisation's privacy information before providing personal information to it.

Children's Information

Our Services are intended primarily for people who are legally able to purchase products through our store.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us using the details below.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should avoid sending highly sensitive information to us through insecure communication methods.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • fulfil orders;

  • administer returns or refunds;

  • provide customer support;

  • comply with accounting, tax and other legal obligations;

  • resolve disputes;

  • prevent or investigate fraud; and

  • establish, exercise or defend legal claims.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it where appropriate.

International Transfers

Shopify and some of our other service providers may process personal information outside the United Kingdom.

Where personal information is subject to UK restrictions on international transfers, appropriate measures will be used as required by applicable law.

Depending on the destination and circumstances, these measures may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK International Data Transfer Addendum to approved contractual clauses; or

  • another transfer mechanism permitted by UK data protection law.

Where EU data protection law applies, appropriate mechanisms recognised under that law may also be used.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access personal information we hold about you;

  • Correction of inaccurate or incomplete personal information;

  • Erasure of personal information in certain circumstances;

  • Restriction of processing in certain circumstances;

  • Object to certain processing, including certain processing based on legitimate interests;

  • Data portability for certain information;

  • Withdraw consent where processing is based on consent; and

  • Object to direct marketing at any time.

These rights are not absolute and may be subject to legal conditions or exemptions.

We may need to verify your identity before acting on a request.

You will not normally be charged for exercising your data protection rights.

To exercise your rights, contact:

info@tradezardz.co.uk

Data Protection Complaints

If you believe that TradeZardz has not handled your personal information properly, please contact us at:

info@tradezardz.co.uk

Please explain the nature of your complaint and provide enough information for us to investigate it.

We will handle data protection complaints in accordance with applicable UK law, including acknowledging complaints within the period required by law, investigating them appropriately and communicating the outcome.

If you remain dissatisfied, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Information on raising a complaint is available from the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • the Services;

  • the technology we use;

  • legal or regulatory requirements; or

  • our data-processing practices.

When we make changes, we will publish the revised policy and update the “Last updated” date.

Contact and Data Controller

The data controller for this Privacy Policy is:

TradeZardz Ltd

Registered office:
17 Raynesway, Derby, England, DE24 0DW

Company number:
17379747

Privacy and data-protection enquiries:
info@tradezardz.co.uk

General enquiries:
info@tradezardz.co.uk

Order enquiries:
orders@tradezardz.co.uk

Returns, refunds and order problems:
returns@tradezardz.co.uk